Account Security: Protecting Your Login and Recovering Access

Account Security and Recovery Guide

Keeping your account secure protects your personal information and prevents unauthorised access. Here is how to secure your account and recover access if needed.

Creating a Strong Password

• Use at least 8 characters with a mix of uppercase, lowercase, numbers, and symbols.
• Do not reuse passwords from other websites.
• Use a password manager to generate and store strong passwords securely.
• Change your password immediately if you suspect unauthorised access.

Changing Your Password

1. Go to Account Settings → Security.
2. Click Change Password.
3. Enter your current password, then your new password twice to confirm.
4. Save the change. You will be signed out of all devices (except the current one).

Forgot Your Password?

1. On the sign-in page, click Forgot Password?
2. Enter your registered email address.
3. Check your email for a reset link (valid for 1 hour).
4. Click the link and enter a new password.

Forgot Your Email Address?

Contact our support team with your full name, registered phone number, and billing details so we can locate your account.

Signs of Unauthorised Access

• Unfamiliar devices in your device list.
• Titles in your watch history that you did not watch.
• Unexpected changes to your plan or payment method.

If you notice any of these, change your password immediately, sign out of all devices, and contact support.