Getting Help from Our Support Team
Our support team is available around the clock to help with any issues you cannot resolve through the Help Centre.
Ways to Contact Us
- Live Chat: The fastest option. Available 24/7 via the Help Centre or within the app. Click Start Chat to connect with an agent instantly.
- Phone Support: Call our support line for urgent account or billing issues. Phone numbers by region are listed in the Help Centre under Contact Us.
- Email / Ticket: Submit a ticket for non-urgent issues. Response time is typically within 24 hours.
- Social Media: Reach out via our official social media channels for general enquiries and updates.
Before You Contact Us
Have the following ready to speed up the process:
- Your registered email address
- A description of the issue and when it started
- Your device type and operating system
- Any error codes or messages you have seen
- Steps you have already tried
Self-Service Options
Most common issues — billing, password reset, plan changes, device management — can be resolved without contacting support. Use the search bar at the top of the Help Centre to find instant answers.
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