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Annual vs. Monthly Plans: A Comparison We offer both monthly and annual billing options. Here is how to decide which is right for you. Monthly Plan Billed once per month — no long-term commitmen...

Submitting Feedback and Reporting Problems Your feedback helps us improve. Here is how to share your thoughts, report bugs, or request new content and features. Reporting a Technical Issue In th...

Getting Help from Our Support Team Our support team is available around the clock to help with any issues you cannot resolve through the Help Centre. Ways to Contact Us Live Chat: The fastest op...

Your Privacy and Data Controls We take your privacy seriously. Here is how to review and manage the data we hold about you and control how it is used. Viewing Your Data Go to Account Settings → ...

Fixing App Crashes and Login Problems If the app keeps crashing or you are unable to sign in, follow these steps to resolve the issue. App Crashes or Freezes Force close the app and reopen it. ...

Sharing Your Subscription with Household Members Your subscription is intended for use by people living in your household. Here is how to share access and what the rules are. Adding a Household Mem...

Regional Content Availability Our content library varies by country due to licensing agreements. Some titles available in one region may not be available in another. Why Is a Title Not Available? ...

Watching Live Events and Sports Certain subscription plans include access to live sports, news, and special events. Here is how to find and watch live content. Finding Live Content From the main...

Updating Your Account Information You can update your email address, phone number, and other account details at any time from Account Settings. Changing Your Email Address Go to Account Settings...

Accessibility Features We are committed to making our service accessible to all viewers. Here is an overview of the accessibility features available. Subtitles and Closed Captions Subtitles are ...